Terms of Service — HAK’s Shop by Hawa’s Artisan Kitchen

Overview
This website is operated by HAK’s Shop — by Hawa’s Artisan Kitchen (“we”, “us”, “our”). We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using the site. If you do not agree to all the terms and conditions, you may not access the website or use any services. Any new features or tools added to the current store shall also be subject to these Terms. We may update these Terms by posting changes to this page; your continued use constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or you have consented for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction. You must not transmit any worms, viruses, or destructive code. A breach of any Terms will result in immediate termination of your Services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

3. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current. Material is provided for general information only and should not be relied upon as the sole basis for decisions. Historical information may not be current. We may modify site contents at any time, but have no obligation to update information.

4. Modifications to the Service & Prices

Prices are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part) without notice at any time. We shall not be liable for any modification, price change, suspension, or discontinuance.

5. Products or Services

Certain products or services may be available exclusively online and may have limited quantities; returns/exchanges are per our Return Policy. We strive to display product colors/images accurately, but cannot guarantee your monitor’s display. We may limit sales to any person, region, or jurisdiction, limit quantities, or discontinue products at any time. All descriptions and pricing are subject to change without notice. We do not warrant that the quality of any products or services will meet your expectations or that errors will be corrected.

6. Accuracy of Billing & Account Information

We may refuse any order and may limit or cancel quantities per person, per household, or per order. These restrictions may include orders under the same account, payment card, and/or billing/shipping address. If we change or cancel an order, we may notify you via the contact details provided at purchase. You agree to provide current, complete, and accurate purchase and account information and promptly update it, including email and payment details. See our Return Policy for more detail.

7. Optional Tools

We may provide access to third-party tools “as is” and “as available” without warranties or endorsement. We have no liability arising from your use of optional third-party tools. Use is at your own risk and subject to the third party’s terms. New features/services offered in the future will also be subject to these Terms.

8. Third-Party Links

Certain content, products, and services may include materials from third parties. Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating content or accuracy and assume no liability for third-party materials or websites. Review third-party policies carefully before transactions; complaints should be directed to the third party.

9. User Comments, Feedback & Submissions

If you send submissions (e.g., ideas, proposals) without a request from us, you agree we may edit, copy, publish, distribute, translate, and otherwise use them without restriction. We are under no obligation to maintain comments in confidence, compensate, or respond. You agree your comments will not violate any third-party rights or contain unlawful, abusive, or obscene material or malware. You are solely responsible for the accuracy of your comments.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

11. Errors, Inaccuracies & Omissions

Occasionally there may be information on the site or Service containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any such issues and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

12. Prohibited Uses

You are prohibited from using the site or its content for unlawful purposes; to solicit unlawful acts; to violate laws; to infringe intellectual property rights; to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; to submit false information; to upload viruses or malicious code; to collect personal information of others; to spam/phish; for obscene or immoral purposes; or to interfere with security features. We may terminate your use for violations.

13. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free. You agree your use of the Service is at your sole risk. The Service and all products delivered through it are provided “as is” and “as available” without warranties of any kind, except where expressly stated. In no case shall we (including our officers, employees, affiliates, agents, contractors, suppliers, and service providers) be liable for any indirect, incidental, punitive, special, or consequential damages, to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify and hold harmless HAK’s Shop — by Hawa’s Artisan Kitchen and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

15. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law and the unenforceable portion shall be deemed severed; this shall not affect the validity of remaining provisions.

16. Termination

Obligations and liabilities incurred prior to termination survive termination. These Terms are effective unless terminated by you or us. We may terminate at any time without notice if you fail to comply with any term; you will remain liable for all amounts due up to and including the date of termination, and we may deny you access to the Service.

17. Entire Agreement

These Terms and any policies posted by us on the site constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements. Any ambiguities shall not be construed against the drafting party.

18. Governing Law

These Terms and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of Malaysia.

19. Changes to Terms

You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website or Service following changes constitutes acceptance.

20. Contact Information

Questions about the Terms should be sent to: info@haksworld.com

Last updated: November 2025